Shipping policy

Free standard U.S. shipping

QHomeLife offers free standard shipping to eligible addresses in the United States. Shipping availability is confirmed during checkout. If an address or product is not eligible, checkout will not offer that delivery option or we will contact you before fulfillment.

Order processing

Processing time varies by product, supplier, inventory location, and delivery destination. An estimated schedule will be shown at checkout when available or communicated in your order confirmation or a follow-up message. Orders placed on weekends or holidays begin processing on the next business day.

Delivery estimates

Delivery estimates are provided in good faith but are not guarantees. Carrier delays, severe weather, holidays, high order volume, access restrictions, and other events outside our reasonable control can affect timing. We will communicate material delays using the contact information provided with the order.

Multiple shipments and oversized items

Items in the same order may ship separately and can arrive on different dates. Furniture or oversized products may require carrier coordination, a delivery appointment, a signature, or special access instructions. When special delivery requirements apply, we or the carrier will contact you before delivery.

Tracking

When tracking is available, it will be sent to the email address or telephone number provided at checkout. Tracking can take time to update after a carrier receives the shipment.

Shipping address

Please review your shipping address before submitting an order. Contact us immediately if a change is needed. We cannot guarantee an address change after an order enters fulfillment, and additional carrier charges caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

Damaged, lost, or missing deliveries

Inspect the shipment and packaging promptly. If an item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photographs of the item and packaging. If tracking shows delivered but the package cannot be located, first check the delivery area and contact the carrier, then contact us so we can review the issue.

Returns

Shipping an item back does not by itself create an approved return. Please review our Return and Refund Policy and contact us before sending any item back.

Contact

For delivery questions, contact support@qhomelife.com and include your order number.